Triox Power Electrical Solutions

Privacy Policy

How we collect, use and protect your personal information.

Last updated: 30 October 2026

1. Introduction

Triox Power Electrical Solutions ("Triox Power", "we", "us") respects your privacy. This policy explains what personal information we collect when you visit our website, contact us or use our solar and electrical services, and how we use and protect it.

We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with the rules made under them.

2. Information we collect

Information you give us when you call, email or message us on WhatsApp, or when we prepare a quote or carry out work:

  • Name, phone number, email address and WhatsApp number
  • Property address and site location
  • Electricity consumer number, connection details and copies of electricity bills
  • Documents needed for electricity board and PM Surya Ghar subsidy applications, such as ownership proof, ID proof and bank details for the subsidy transfer
  • Photos and measurements of your roof, wiring and electrical panel taken during a site visit
  • Messages and feedback you send us

Information collected automatically when you browse our website. Our website does not use advertising or analytics cookies. Like any website, our hosting provider and the font services we use may receive basic technical data such as your IP address, browser type and the pages requested.

System data. If your system includes generation monitoring, the monitoring app records generation and performance data from your inverter. We access this data to support and maintain your system.

3. How we use your information

  • To reply to your enquiries and prepare quotes
  • To plan, design, install and commission your system
  • To file net-metering, feasibility and subsidy applications on your behalf
  • To provide maintenance, warranty support and after-sales service
  • To send invoices, receipts and service updates
  • To meet our legal, tax and accounting obligations

We do not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Who we share it with

We share your information only where needed to deliver our services or where the law requires it:

  • Electricity boards (DISCOMs) such as KSEB, TNPDCL, BESCOM and other ESCOMs, for feasibility and net-metering approval
  • Government portals such as the PM Surya Ghar National Portal, for subsidy applications
  • Equipment manufacturers, for product registration and warranty claims
  • Banks and finance partners, if you choose to finance your system
  • Professional advisers and authorities, where required by law or to protect our legal rights

5. Third-party services

Our website links to WhatsApp so you can message us. Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy. Our website loads fonts from Google Fonts and Fontshare, which may log your IP address when the fonts are delivered.

6. How long we keep it

We keep your information for as long as needed to provide our services and support your system, including during warranty periods, and as long as required by tax and accounting laws. Enquiry details that do not lead to a project are deleted within [24 months]. After that, information is deleted or anonymised.

7. How we protect it

We use reasonable technical and organisational safeguards to protect your information, including limiting access to staff who need it. No method of transmission or storage is completely secure, but we take care to protect your data and will notify you and the relevant authorities of a breach where the law requires it.

8. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

  • Get a summary of the personal data we hold about you and how it is used
  • Ask us to correct, complete or update your data
  • Ask us to erase your data, unless we must keep it by law
  • Withdraw consent you have given us
  • Nominate another person to exercise your rights in case of death or incapacity
  • Raise a grievance with us, and then with the Data Protection Board of India if it is not resolved

To use any of these rights, contact us using the details below.

9. Children

Our services are meant for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

11. Contact & grievances

For questions about this policy or your personal data, or to raise a grievance, contact our Grievance Officer, [Name]:

We aim to respond within 30 days.